Feedback & Complaints

At KPL we are dedicated to delivering a top quality and exceptional service to all our clients. We are committed to actively seeking out and valuing feedback from the people we work with.  If you have feedback to share with us – good or bad – please don’t hesitate to discuss it with your treating Physiotherapist.

If you have any concerns or complaints about the service you have received please raise this with the Clinical Director in the first instance.  We encourage you to get in touch with us promptly by calling 07950 381408 or emailing  Please provide as much detail as possible in your communication, which will enable us to conduct a thorough investigation and work towards a swift resolution.

Netherhouse Therapy Centre (NTC)
Netherhouse Farm, Sewardstone Road, Waltham Abbey, London, E4 7RJ

Highams Park (KPL)
1 Clivedon Road, Highams Park, E4 9RL

T: 07950 381408

Chartered Society of Physiotherapy
HCPC Registered
Spinal Muscular Atrophy UK